Picked up at home,
back to the doorstep
Your salon picks the pet up at home, grooms it in the salon and brings it back. Customers choose the pick-up option and drop a pin on their home while booking in LINE; the travel fee is calculated automatically and added to the PromptPay QR.
- Three options to choose from
- Travel fee by zone or by distance
- A LINE message at every step
Pick-up and drop-off
Two trips, at the price your salon set
Three options for your customers
Customers choose the option themselves when booking. The time they pick is the grooming time at the salon, not the pick-up time.
Pick-up from home
Your salon picks the pet up at home, and the customer collects it at the salon.
Drop-off at home
The customer brings the pet to the salon, and your salon takes it back home.
Pick-up and drop-off
Your salon handles both trips.
Pet taxi, end to end
From the booking to the pet back home, the system keeps both your salon and your customer in the loop.
Booking with a home pin
Customers tap the map to pin their home and add the address or a landmark for your team. It is saved for next time.
Travel fee added for you
Customers see the travel fee separately from the service fee, and it is added to the PromptPay QR automatically.
Every trip on one schedule
The day’s pick-ups and drop-offs sit on one timeline, in time order. Your salon sets the time of each trip.
One tap, the customer knows
When your team taps “On the way” or “Arrived”, the customer gets a LINE message with a button that opens Google Maps.
🐾 We’re at your door — please get your pet ready.
Sent automatically when your team taps “Arrived”
By zone
or by distance
Choose whether to charge by zone or by road distance from the starting point closest to the customer. When a customer picks pick-up and drop-off, the system charges two trips on its own.
- Set your own price per trip
- Several pets in one booking: the fee is per trip, not per pet
- Add several starting points, such as the salon or a mall where the van parks
- Homes more than 30 km away trigger an alert before you confirm
Customers know every step
No more calls asking where the pet is: messages and status reach the customer every time your team taps a step.
A message when you set off
Your team taps “On the way” and the customer gets a LINE message with a route button.
A heads-up when the pet is ready
When grooming is done, the customer is told you are bringing the pet home, so they know not to come to the salon.
Status in the app
Customers tap “View status” in their appointments to see which step you are on. The page updates on its own when your team taps a step.
Still wondering about something?
Do you support pet pick-up and drop-off?
Yes. Your salon picks the pet up at home, grooms it in the salon and brings it back.
How is the pet taxi fee calculated?
Choose whether to charge by zone or by road distance from the starting point closest to the customer. When a customer picks pick-up and drop-off, the system charges two trips on its own.
Does the customer know when we are on the way?
Your team taps “On the way” and the customer gets a LINE message with a route button.
Add pet taxi to your salon
Message the team on LINE and we will switch pet taxi on for your salon. After that you set your zones, travel fees and starting points yourself.
— The GroomDee team